Mar 6, 2010 | Blog, Corporate Culture, Customer Service |
Recently I served as guest host for a local talk show, Abdul in the Morning, on 1430 AM WXNT here in Indianapolis. I interviewed Bill Nicholls, Vice President of Ritz Charles Catering, one of my Customer Service Training clients and a highly respected company here in...
Feb 6, 2010 | Blog, Communication, Customer Service |
Here’s a scenario that was originally sent to me a couple of years ago. I’ve shown it to over 5000 people and it occurred to me that this blog is a good way to show it to even more. I have two people role play it in my Customer Service Training programs...
Jan 22, 2010 | Blog, Customer Service, Leadership |
Several months ago, I blogged about my discontent with Sears (and Nordic Track). Well, the power of social media has eventually led Sears to contact me about by dissatisfaction with its service. You may remember that my wife and I were poorly served by Sears...
Oct 26, 2009 | Blog, Corporate Culture, Customer Service |
Most recently I blew off some steam about a problem my wife and I had with Sears, Nordic Track and a third company whose name I don’t even know. Since then, we visited our newly married daughter and new son-in-law in St. Louis this past weekend and they were...
Oct 14, 2009 | Blog, Customer Service |
It all started when my wife Rita bought me a Nordic Track tread mill at Sears in Castleton Square. That was Valentine’s Day, 2002. Great product. It worked until we decided not to renew the service contract. That’s when the frustration began. Two weeks ago...
Sep 30, 2009 | Blog, Corporate Culture, Customer Service, Employee Empowerment |
One of the big problems in the world of Customer Service today is that too many companies do not trust their employees to take care of the customers. Since the employees are the ones who deal with the customers, not empowering them is the customer service “kiss...
Catch Danny on the air every Wednesday from 4:30 to 5 PM on 91.9 WITT.