Joe O'Malia passed these 11 steps to handling Customer Complaints on to me in 1975 and I practiced them for 31 years at O'Malia Food Market. Now I want to share the 11 steps with you! Just enter your email address below for a free instant download.
I'm "Indy's Trusted Servant." I learned Customer Service from the age of 8 from the master, my late father, Joe O'Malia. I was CEO of O'Malia Food Markets from 1986 to 2006 and have been delivering Customer Service Training and Keynote Speaking since 2007.Listen to the NEW
Danny O is back on radio
(but this time on a real radio station),
(but this time on a real radio station),
91.9 WITT
The show debuts Wed., April 20 from 4:30 to 5 PM,
and will be on each Wed. at that time.
Danny's first guest is Dr. Matt Will
of the U of Indianapolis -
of the U of Indianapolis -
a well known local ECONOMIST.
Matty is NEVER at a loss for words!