Nordstrom – Teamwork and Empowerment Leader
Posted on Sep 2, 2015 in Blog, Corporate Culture, Customer Service, Employee Empowerment, Teamwork | 0 comments
A harried businessman rushed to a Nordstrom store in a mall at 5:30 one evening and headed to the perfume counter. He explained to the lady there that it was his anniversary, he was meeting his wife for dinner in an hour and he had nothing for her. He was looking for a certain brand of perfume. The...
Joe O'Malia passed these 11 steps to handling Customer Complaints on to me in 1975 and I practiced them for 31 years at O'Malia Food Market. Now I want to share the 11 steps with you! Just enter your email address below for a free instant download.
I'm "Indy's Trusted Servant." I learned Customer Service from the age of 8 from the master, my late father, Joe O'Malia. I was CEO of O'Malia Food Markets from 1986 to 2006 and have been delivering Customer Service Training and Keynote Speaking since 2007.Listen to the NEW
Danny O is back on radio
(but this time on a real radio station),
(but this time on a real radio station),
91.9 WITT
The show debuts Wed., April 20 from 4:30 to 5 PM,
and will be on each Wed. at that time.
Danny's first guest is Dr. Matt Will
of the U of Indianapolis -
of the U of Indianapolis -
a well known local ECONOMIST.
Matty is NEVER at a loss for words!