My trip the the Outback (and back)! (Guest Post)

Guest Post by Neil Richmund This week my wife and I made a trip to Outback Steakhouse to celebrate Australia Day (the Aussie equivalent to the 4th of Julyin the USA and probably somewhat significantly – I am an Aussie). We joined a group of about 35 other Australians who live in Indiana to dine at...

Being in the POLE POSITION

When it comes to separating your business from the competitors, I like the concept of being in the “POLE POSITION”—ie, the best starting position. I’ll give you two examples—one from personal experience and one I read about. Several Valentine’s Days ago, my wife and I decided to go out to eat at...

Nordstrom – Teamwork and Empowerment Leader

A harried businessman rushed to a Nordstrom store in a mall at 5:30 one evening and headed to the perfume counter. He explained to the lady there that it was his anniversary, he was meeting his wife for dinner in an hour and he had nothing for her. He was looking for a certain brand of perfume. The...

Featured in the Indianapolis Business Journal

Ex-grocery exec Danny O’Malia providing service advice to sports franchises Anthony Schoettle March 31, 2012 Danny O’Malia learned the value of customer service at the age of 9 while working alongside his father, Joe O’Malia, at the family grocery. Now he’s taking the lessons he learned more...

Inspired

I received this story from my daughter in St. Louis. It inspired me. As a former teacher and as someone who is still involved in education, this struck a cord. I hope it makes your day as it did mine. One day a teacher asked her students to list the names of the other students in the room on two sheets of...

Customer Service Lessons

Danny O’Malia tells the story of how he learned customer service at his father’s first grocery store back in 1957. If you can not see the embedded video player above please use the following link: Customer Service Lessons – Danny O’Malia, Indy’s Trusted...

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