Sep 9, 2010 | Blog, Customer Service, Employee Empowerment, Featured, Video |
Danny O’Malia tells the story of how he learned customer service at his father’s first grocery store back in 1957. If you can not see the embedded video player above please use the following link: Customer Service Lessons – Danny O’Malia,...
Jul 25, 2010 | Blog, Video |
Danny O’Malia talks about the utmost urgency of teamwork and tells the story of John Wooden and how his philosophies apply to real life. If you can not see the embedded video player above please use the following link: Teamwork – Danny O’Malia,...
Mar 6, 2010 | Blog, Corporate Culture, Customer Service |
Recently I served as guest host for a local talk show, Abdul in the Morning, on 1430 AM WXNT here in Indianapolis. I interviewed Bill Nicholls, Vice President of Ritz Charles Catering, one of my Customer Service Training clients and a highly respected company here in...
Feb 13, 2010 | Blog, Video |
Danny O’Malia tells the story of Dennis the Cabbie as it relates to turning your clients into raving fans. If you can not see the embedded video player above please use the following link: Turn Clients Into Raving Fans – Danny O’Malia, Indy’s...
Feb 10, 2010 | Blog, Employee Empowerment, Video |
Danny O’Malia compares doing the right thing vs. doing the wrong thing with examples from Southwest and American Airlines. If you can not see the embedded video player above please use the following link: Do the Right Thing – Danny O’Malia,...
Feb 6, 2010 | Blog, Communication, Customer Service |
Here’s a scenario that was originally sent to me a couple of years ago. I’ve shown it to over 5000 people and it occurred to me that this blog is a good way to show it to even more. I have two people role play it in my Customer Service Training programs...