WHAT IS IT WITH SERVICE TODAY?

Since I live, die and preach the Gospel of Customer Service for a living these days, lots of folks ask me why it’s generally so bad no matter where you go. I have several thoughts on the matter. But first—remember. There are some companies that give great customer...

Chick-Fil-A, A Company that GETS IT

Two constant themes to any Customer Service program I present are “corporate culture” and “empowerment.” Not many companies get these right; thus not many companies give very good customer service. One company/ culture I really admire (there are many, such as...

Become a Trusted Advisor

Danny O’Malia explains how to become a trusted advisor by using the trust equation. If you can not see the embedded video player above please use the following link: Become a Trusted Advisor – Danny O’Malia, Indy’s Trusted...

The Dougle$$ Lawn Care Story

My last two entries have been prompted by complaints. Now I want to tell a positive Customer Service story. Last week I once again served as Substitute Host on the Abdul in the Morning radio show on 1430 AM. A call came in from a lady named Denise Mertes. This call...