The Value of Long Term Relationships

Apr 7, 2016 | Blog, Employee Empowerment | 1 comment

Two weeks ago, Joe O’Malia’s very first employee at O’Malia Food Markets !1966), who started with Joe at the Preston store at 71st and Keystone (1962) and who has been a part of the O’Malia family ever since, even since his retirement a few years ago, passed away. I...

INDIANA ORIGINALS on 93.1

Feb 25, 2016 | Blog, News | 0 comments

INDIANA ORIGINALS on 93.1 Don’t miss my interview on CUSTOMER SERVICE this Sunday, February 28, from 10:45 AM- 10:55 AM on 93.1 WIBC! It’s part of my good friend Terri’s Stacey’s FIRST DAY show (Sundays 10 AM-noon). Joining Terri will be Mel McMahon of INDIANA...

Help the Terminally Ill and Poor – and Have Fun Doing It!

Feb 22, 2016 | Blog | 0 comments

Since my radio show is on hopefully temporary hiatus, I’ve missed sharing information with you about Indy’s great not-for-profits that you might not know about. One such organization is MORNING LIGHT and I want to share information about their 13th annual BEACH BALL...

From My Teaching Days

Dec 16, 2015 | Blog | 1 comment

Those who know me well know I taught junior high and high school English from 1969 to 1975 at St. Andrew Catholic School and Cathedral High School. It was a great experience and helped immensely in preparing me for future roles at O’Malia’s and as Indy’s Trusted...

Do the Right Thing!

Sep 24, 2015 | Blog, Doing the Right Thing | 0 comments

The late Joe O’Malia  often told me to “do the right thing…with everybody…every time.” It’s not always easy. One of the books on my Suggested Reading List is called DO THE RIGHT THING. It’s by the second CEO of Southwest Airlines. Ever wonder why it’s more pleasant to...

Nordstrom – Teamwork and Empowerment Leader

Sep 2, 2015 | Blog, Corporate Culture, Customer Service, Employee Empowerment, Teamwork | 0 comments

A harried businessman rushed to a Nordstrom store in a mall at 5:30 one evening and headed to the perfume counter. He explained to the lady there that it was his anniversary, he was meeting his wife for dinner in an hour and he had nothing for her. He was looking for...