Blog
Become a Trusted Advisor
Danny O'Malia explains how to become a trusted advisor by using the trust equation. If you can not see the embedded video player above please use the following link: Become a Trusted Advisor - Danny O'Malia, Indy's Trusted Servant
The Dougle$$ Lawn Care Story
My last two entries have been prompted by complaints. Now I want to tell a positive Customer Service story. Last week I once again served as Substitute Host on the Abdul in the Morning radio show on 1430 AM. A call came in from a lady named Denise Mertes. This call...
Customer Service Lessons
Danny O'Malia tells the story of how he learned customer service at his father's first grocery store back in 1957. If you can not see the embedded video player above please use the following link: Customer Service Lessons - Danny O'Malia, Indy's Trusted Servant
Teamwork
Danny O'Malia talks about the utmost urgency of teamwork and tells the story of John Wooden and how his philosophies apply to real life. If you can not see the embedded video player above please use the following link: Teamwork - Danny O'Malia, Indy's Trusted...
It’s Not Blockbuster’s “Bad”!
Recently I served as guest host for a local talk show, Abdul in the Morning, on 1430 AM WXNT here in Indianapolis. I interviewed Bill Nicholls, Vice President of Ritz Charles Catering, one of my Customer Service Training clients and a highly respected company here in...
Turn Clients Into Raving Fans
Danny O'Malia tells the story of Dennis the Cabbie as it relates to turning your clients into raving fans. If you can not see the embedded video player above please use the following link: Turn Clients Into Raving Fans - Danny O'Malia, Indy's Trusted Servant
Do the Right Thing
Danny O'Malia compares doing the right thing vs. doing the wrong thing with examples from Southwest and American Airlines. If you can not see the embedded video player above please use the following link: Do the Right Thing - Danny O'Malia, Indy's Trusted Servant
Citibank Customer Service Fiasco
Here's a scenario that was originally sent to me a couple of years ago. I've shown it to over 5000 people and it occurred to me that this blog is a good way to show it to even more. I have two people role play it in my Customer Service Training programs and keynote...
MAYBE Sears DOES care??
Several months ago, I blogged about my discontent with Sears (and Nordic Track). Well, the power of social media has eventually led Sears to contact me about by dissatisfaction with its service. You may remember that my wife and I were poorly served by Sears...
Communication
Danny O'Malia reinforces the best customer is the one you already have. If you can not see the embedded video player above please use the following link: Communication - Danny O'Malia, Indy's Trusted Servant
Danny is back on the radio!
Catch Danny on the air every Wednesday from 4:30 to 5 PM on 91.9 WITT.