Nov 17, 2015 | Customer Service |
When it comes to separating your business from the competitors, I like the concept of being in the “POLE POSITION”—ie, the best starting position. I’ll give you two examples—one from personal experience and one I read about. Several Valentine’s Days ago, my wife and I...
Oct 26, 2015 | Corporate Culture |
Peter Drucker said it best: “Culture eats strategy for breakfast.” What does this mean? Joe O’Malia didn’t know the term “culture.” But he built a great one. He’d say things like, “If you and I park as far from the front door as we can, everybody will and we won’t...
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