Indy’s Trusted Servant
“I learned Customer Service from the age of 8 from the master, my late father, Joe O’Malia. I was CEO of O’Malia Food Markets from 1986 to 2006 and have been delivering Customer Service Training and Keynote Speaking since 2007.”
Joe O’Malia passed these 11 steps to handling Customer Complaints on to me in 1975 and I practiced them for 31 years at O’Malia Food Market. Now I want to share the 11 steps with you! Just click the Free Download button for immediate access.