Customer Service Wisdom on Hoosier Hometown Heroes

Hoosier Hometown Heroes Danny O'Malia Episode Part One.

Hoosier Hometown Heroes Danny O'Malia Episode Part Two.

Faith in the Face of Tragedy – Catholic Business Exchange

CBE May 2015 – Danny O'Malia from Catholic Business Exchange.

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    The Value of Long Term Relationships

    Two weeks ago, Joe O’Malia’s very first employee at O’Malia Food Markets !1966), who started with Joe at the Preston store at 71st and Keystone (1962) and who has been a part of the O’Malia family ever since, even since his retirement a few years ago, passed away.

    I sent a notice on Facebook for all the “O’Malia People” with whom I’m connected. I got a call from the STAR’S Biz Writer John Ketzenberger (whom I has known back when I was the PR guy at O’Malia’s). He was touched by the posting and wanted to learn more about Joe O, Danny Barton and how O’Malia’s got started. I met with John last week.

    And he’s doing an article on the whole thing for the SUNDAY STAR on April 10. Just got off the phone with Danny’s wife Yolanda to tell her about it. We are both very excited, as I know lots of former O’Malia employees and customers will be.

    I preach the value of building LONG TERM RELATIONSHIPS by ”doing the right thing, with everybody, every time” in my customer Service programs.

    This little story illustrates how that can play out in life. Danny Barton was a GREAT employee. Joe O’Malia was a GREAT boss, which we all tried to be. I had a nice relationship with John Ketzenberger and have let him know I enjoy his work over the years.


    And God Bless the Barton family!




    Don’t miss my interview on CUSTOMER SERVICE this Sunday, February 28, from 10:45 AM- 10:55 AM on 93.1 WIBC!

    It’s part of my good friend Terri’s Stacey’s FIRST DAY show (Sundays 10 AM-noon). Joining Terri will be Mel McMahon of INDIANA ORIGINALS.

    We’ll discuss handling complaints, employee empowerment and training..

    It’ll be QUICK but INFORMATIVE!

    Thanks Terri and Mel!


    Help the Terminally Ill and Poor - and Have Fun Doing It!

    Since my radio show is on hopefully temporary hiatus, I’ve missed sharing information with you about Indy’s great not-for-profits that you might not know about. One such organization is MORNING LIGHT and I want to share information about their 13th annual BEACH BALL Fundraiser.

    MORNING LIGHT operates the Abbie Hunt Bryce home, which offers hospice and medical care for the terminally ill  poor.  They also have Pennwood Place Apartments next door offering 35 living units for the “active poor” and  providing plenty of activities. Both facilities are located near 46th & Keystone.

    Here’s the fun part. The 13th annual BEACH BALL supporting these efforts will be held on March 12 at  FORUM Conference & Events Center in Fishers. You should go and have a great time!

    There is a “Reverse” dress code for this event. Hawaiian shirts, bermudas and flip flops are preferred.  You’ll enjoy live music, an interactive auction and food from THE JAZZ KITCHEN.

    To learn more about attending and/or sponsoring, call 317-218-7554 ext. 102 or visit

    You’ll be glad you did.

    I’ll be in New  York but feel guilty about it so  you can alleviate my angst by supporting MORNING LIGHT!